TERMS OF SERVICE
This page is designed to give you as much information possible about or terms of service. It is our mission for our participants to know exactly what to expect from each of our EXPEDITIONS, WORKSHOPS and RETREATS.
PAYMENT & CANCELLATIONS
1. Terms of service SOULCATCHER lists what is included on the trip’s page. Airfare, tips, travel insurance, alcohol is not included.
To reserve your place on one our trips please complete the registration form with the non-refundable deposit specific to your trip.
Payment can be made by debit or credit card only. Final balances are due 90 days before the departure date of the trip. If final payments are not received by 90 days prior to departure, SOULCATCHER reserves the right to cancel your reservation and accept new reservations for your space. If you do not think you can pay in time please contact us via email.
4. Cancellation policy
If you wish to cancel your reservation you must notify SOULCATCHER EXPEDITIONS in writing. Once we’ve received your notice, based on the postmark, cancellation will take effect subject to the following: If cancellation takes place more than 90 days prior to your departure date any payments made will be refunded minus your deposit. If cancellation takes place within 90 days prior to your departure, 100% of the trip price will be forfeited. If you do not submit full payment 30 days before the retreat, but do not cancel your registration, SOULCATCHER retains the right to charge the remaining balance due to the credit card provided. Any amount forfeited, which has not then been paid to SOULCATCHER EXPEDITIONS by you, will be recovered from you by SOULCATCHER EXPEDITIONS as a debt due and payable.
5. Changes/Trip Cancellations
SOULCATCHER EXPEDITIONS reserves the right to make any changes deemed necessary by our team, trip leaders, teachers, tour operators, ground operators or travel partners. In the rare case of a cancellation on the part of SOULCATCHER EXPEDITIONS we will offer a transfer to another trip or a full refund of your funds submitted. SOULCATCHER is not responsible for any expenses or damages incurred as a result of trip cancellation including preparation costs, airline tickets, travel documents, medical preparation/treatment, or other expenses. SOULCATCHER EXPEDITIONS reserves the right to cancel any trip prior to departure in the event that there are too few people booked in which case you will be given a full refund of any and all payments made to SOULCATCHER EXPEDITIONS. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport, vaccination charges, departure, gear purchases, airport and airline taxes.)
INSURANCE & DOCUMENTS
6. Travel Insurance
SOULCATCHER EXPEDITION strongly recommends each trip member purchase individual travel insurance for their trip. We suggest that you include “cancel for any reason” with your policy. We recommend participants purchase travel insurance that includes medical coverage. We recommend participants purchase insurance within 1-2 weeks after making your first trip payment (ie. flight or land package reservation) to secure the best price and best coverage.
7. Travel Documents and Immunizations
It is the responsibility of each traveler to obtain all required travel documents including Visas and other travel documents unless otherwise noted. Information regarding necessary documentation is provided per trip on our website or you can contact us for more detailed information regarding your trip requirements. It is your responsibility to purchase correct immunizations. Please contact your nearest travel clinic for the latest requirements.
8. Acknowledgment of Risks – Assumption of Responsibility
Although SOULCATCHER EXPEDITIONS has taken reasonable steps to ensure safety, I acknowledge that this activity has risks, including certain risks which cannot be eliminated without destroying the stated unique character and purpose of this activity. The same elements that contribute to the unique character of this activity can cause loss or damage to the Participant including accidental injury, illness or in extreme cases, permanent trauma, disability or death and also can cause damage to or loss of property. The following describes some, but not all, of those risks. Activities vary from trip to trip and may include but are not limited to: hiking, backpacking and climbing in a wide variety of environments including on rock, snow and ice; bicycling on trails and roads with a wide range of surface conditions and traffic volume; rock climbing, climbing on climbing apparatus and ropes courses, using zip-wires and rope swings; white-water rafting, river kayaking, sea-kayaking and canoeing; swimming, snorkeling and surfing; fishing; driving on local roads with local risk conditions; interacting with local people including service providers in country, ground operators. Although SOULCATCHER has put each itinerary through a thorough risk assessment by our operations team, SOULCATCHER trips can involve travel to remote places, oftentimes many hours from medical facilities. Transportation, evacuations and medical care can be significantly delayed; communication can be delayed, limited or not available. Environmental risks and hazards include rapidly moving, deep or cold water; insects, snakes and predators, including large animals; falling and rolling rock; lightning, flash floods and unpredictable forces of nature, including weather which may change to extreme conditions without warning. Possible injuries and illnesses include hypothermia, frostbite, high altitude illnesses, sunburn, heatstroke, dehydration and other mild or serious conditions. Throughout the trip, participants are responsible for their own safety. I (the trip participant) acknowledge and understand that SOULCATCHER EXPEDITIONS trips include risks of injury or death to participants. I understand the description above of these risks is not complete and that other unknown or unanticipated risks may result in property loss, injury or death. By booking a deposit or registering for a trip, I agree to assume responsibility for the inherent risks identified herein and those inherent risks not specifically identified. I acknowledge that participation in any trip activity is purely voluntary, no one is forcing participation and participation is elected with full knowledge of the inherent risks. I (the trip participant) assume and accept full responsibility for any injury, death, loss of personal property, and expenses suffered as a result of those inherent risks and dangers identified above, and those inherent risks and dangers not specifically identified and as a result of my negligence in participating in this activity.
9. Release and Waiver of Liability
DECLARATION of HEALTH.
By accepting this Tour Participant Agreement I (the trip participant) represent that I have no physical conditions or medical precautions which would adversely affect my ability to take part in the SOULCATCHER tour program or other physical or cultural activities offered on SOULCATCHER trips. I fully understand that my participation in the SOULCATCHER program or other activities could be injurious to my health and I voluntarily assume all risks related to such activities.
By agreeing to the terms outlined here and elsewhere on the SOULCATCHER EXPEDITIONS website I hereby release and discharge my rights and claims for damages or liabilities that may occur as a result of participation on a SOULCATCHER trip, including but not limited to damages as a result of unexpected occurrences including those from weather, local political situations, currency fluctuations, wildlife or uncontrollable acts of God, including the risk of death. I release SOULCATCHER EXPEDITIONS including its owners, directors, employees, guides, teachers, tour operators, partners from liability for personal injury, illness, emotional damage, incurred travel expenses or property damage I may incur as a result of participation on this trip. For the benefit of everyone on your trip, SOULCATCHER EXPEDITIONS and guides contracted by SOULCATCHER EXPEDITIONS reserves the right to accept or reject any participant at any time without liability, and in the event it determines, in its sole and exclusive discretion, that a participant is disruptive to the harmony of the trip, it may without any obligation to pay a refund or any other amount whatsoever, expel such participant from the trip. SOULCATCHER EXPEDITIONS will carry no responsibility or liability for any participant who leaves the trip prior to its conclusion or for any activity undertaken by any participant which is not included on the trip itinerary.
Effective date: October 10, 2018
Soulcatcher Expeditions ("us", "we", or "our") operates the http://www.soulcatcherexpeditions.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the http://www.soulcatcherexpeditons.com website operated by Soulcatcher Expeditions LLC
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Soulcatcher Expeditions uses the collected data for various purposes:
To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Soulcatcher Expeditions may process your Personal Data because:
We need to perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and it is not overridden by your rights.
To comply with the law.
Soulcatcher Expeditions will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States or United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and possible the United Kingdom depending on the services rendered, and process it there.
Under certain circumstances, Soulcatcher Expeditions may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Soulcatcher Expeditions may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation.
To protect and defend the rights or property of Soulcatcher Expeditions.
To prevent or investigate possible wrongdoing in connection with the Service.
To protect the personal safety of users of the Service or the public.
To protect against legal liability.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Soulcatcher Expeditions aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly. If you have difficulty performing these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Soulcatcher Expeditions relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Minor").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.